What happens when a “normal” conversation suddenly takes a turn and becomes something much more? How can you become more aware so you can successfully navigate those more difficult conversations? What can you do to keep a crucial conversation on track and solution-focused?
In Crucial Conversations: Tools for Talking When Stakes are High by Patterson, Grenny, McMillan, and Switzler, you’ll learn how to recognize when someone feels unsafe in a conversation, and also what you can do about it. You’ll learn strategies to continue a dialogue toward a successful outcome, even when emotions begin to run high.The authors use examples that are easy to connect with, and demonstrate how different types of responses can influence outcomes when conversations turn crucial.